SUPPORT & BILLING

Contact

Support, licence recovery, billing assistance, and privacy inquiries.

Provider: Max Yung, trading as Orlu
Location: Richmond, British Columbia, Canada
Support & Privacy Email: maxyung520@gmail.com
Order Lookup, Receipts & Refunds: paddle.net (Paddle.com is our Merchant of Record)

Lost your licence key? Open Orlu → Setting → Subscription → Recover licence key to generate a 7-day recovery reference, then email that reference and your Paddle receipt/order details from your purchase email address to maxyung520@gmail.com. Never send credit card numbers, AI provider API keys, or cloud-sync recovery codes.